Privacy Policy — How Batjee Protects Your Data

Batjee ("we", "us", "our") is committed to protecting the privacy of every player who uses the Batjee platform. This Privacy Policy describes how Batjee collects and handles personal data in connection with the services offered at https://batjee.club, including account registration, gameplay, deposits, withdrawals, and customer support.

By registering an account or using any part of the Batjee platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not use Batjee.

This policy applies to all users of the Batjee platform, including registered players, visitors to the website, and anyone who contacts Batjee support. It covers data collected through the website, the Batjee mobile app, and any other channel through which you interact with Batjee.

Batjee collects only the personal data that is necessary to provide you with a safe, fair, and functional gaming experience. The categories of data we collect are outlined below.

Batjee uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main ways Batjee uses your data are:

• Account Management: To create, maintain, and secure your Batjee account, including verifying your identity and processing login requests.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer in BDT.
• Legal Compliance: To meet our obligations under anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other applicable laws.
• Responsible Gaming: To monitor gameplay patterns and identify signs of problem gambling, and to apply responsible gaming tools where appropriate.
• Customer Support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform Improvement: To analyse usage patterns and technical performance in order to improve the Batjee platform and user experience.
• Fraud Prevention: To detect and prevent fraudulent activity, bonus abuse, and other prohibited conduct on the platform.
• Marketing Communications: To send you promotional offers and updates about Batjee, where you have given consent to receive such communications. You can opt out at any time.

Batjee processes your personal data on the following legal grounds:

• Contract Performance: Processing is necessary to fulfil the contract between you and Batjee — i.e., to operate your account and provide gaming services.
• Legal Obligation: Processing is required to comply with applicable laws, including AML and KYC regulations.
• Legitimate Interests: Processing is necessary for Batjee's legitimate interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, Batjee relies on your explicit consent, which you can withdraw at any time.

Batjee does not sell your personal data to any third party. We share your data only in the following limited circumstances:

• Payment Processors: We share financial data with payment providers such as bKash, Nagad, and Rocket solely to process your transactions.
• Identity Verification Providers: We use trusted third-party KYC services to verify your identity documents. These providers are contractually bound to handle your data securely.
• Technology Partners: Game providers and platform infrastructure partners may receive limited technical data necessary to deliver their services within the Batjee platform.
• Regulatory Authorities: Batjee may be required to share data with law enforcement or regulatory bodies where required by applicable law.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections.

Batjee uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

• Essential Cookies: Required for the platform to function. These cannot be disabled as they are necessary for login, session management, and security.
• Analytics Cookies: Help us understand how players use Batjee so we can improve the platform. These are only set with your consent.
• Preference Cookies: Remember your settings and preferences, such as language and display options.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the Batjee platform.

Batjee retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for up to 5 years after account closure, as required by AML regulations.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction in accordance with financial regulations.
• Support Communications: Retained for up to 3 years from the date of the last interaction.
• Technical and Usage Data: Retained for up to 12 months from collection, after which it is anonymised or deleted.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

When data reaches the end of its retention period, Batjee securely deletes or anonymises it so that it can no longer be linked to you as an individual.

You have a number of rights in relation to your personal data held by Batjee. These rights are summarised below. To exercise any of them, contact Batjee support at [email protected].

Batjee takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and the Batjee platform.
• Encrypted storage of sensitive data including passwords and financial information.
• Strict access controls ensuring that only authorised Batjee personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the Batjee platform.
• 24/7 monitoring for suspicious activity and potential security threats.
• Two-factor authentication options available to all registered players.

While Batjee takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.

The Batjee platform is strictly for adults aged 18 and above. Batjee does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has provided personal data to Batjee, please contact us immediately at [email protected] and we will take prompt action to delete the data and close the account.

Batjee uses age verification measures during registration to prevent underage access. Any account found to be operated by a person under 18 will be closed immediately and all associated data will be handled in accordance with applicable law.

Batjee may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or through a prominent notice on the platform, and the updated policy will be published on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how Batjee protects your data. Your continued use of the platform after any changes to this policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Batjee handles your personal data, please get in touch with our team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Data-related requests are handled within 30 days